Welcome to the website of Tovestic LLC (hereinafter referred to as “we” or the “Company”)! We value customer inquiries and feedback and are committed to providing a clear and transparent service experience. The following FAQs aim to answer some common questions you may encounter during your shopping process.

1. Order Inquiry
   How do I check my order status?
   You can check your order status through your account or via the link in your order confirmation email. You can also contact our customer support team at any time for assistance.
2. Payment Issues
   What payment methods do you accept?
   We accept a variety of payment methods, including major credit cards (such as Visa, MasterCard, American Express), debit cards, and other secure electronic payment methods.
   What if I encounter an error during payment?
   Please check that the payment information you entered is correct. If the problem persists, please contact our customer support team immediately for support.
3. Shipping and Delivery
   Which courier company do you use?
   We use multiple reliable courier companies for shipping to ensure timely and safe delivery of your products. The specific courier company used depends on your address and the size of your order.
   UPS (United Parcel Service)
   FedEx
   USPS (United States Postal Service)
   How long does it usually take for my order to arrive?
   We typically ship within 1-3 business days of order confirmation. Delivery time depends on your location and the shipping method you choose.
4. Returns and Refunds
   How do I request a return?
   To return an item, please contact our customer service team within 30 days of receiving the item. Please provide your order number and reason for return so we can process your request as quickly as possible.
   How long does a refund take?
   Once your return is confirmed and processed, your refund will typically be returned to your original payment account within 5-10 business days, depending on your bank’s processing speed.
5. Product Issues
   Is the product under warranty?
   Our products are covered by warranty under normal use. Specific warranty terms vary by product; please see the detailed description for each product or contact customer service for more information.
   What if I receive a defective or incorrect item?
   If you receive a defective product or the item does not match your order, please contact us within 48 hours of receiving the goods. We will do our best to resolve the issue for you.
6. Customer Service
   How to contact customer service?
   You can contact us through the following methods:
   Email: support@tovestic.com
   Phone: (917) 718-6552
   Our customer service team will reply to you as soon as possible during working hours.
7. Privacy and Security
   Is my personal information secure?
   We take your privacy and information security very seriously. We are committed to taking necessary technical and administrative measures to protect your personal information and processing it in accordance with our privacy policy.
8. Modifying Terms
   Tovestic LLC reserves the right to modify these terms. The modified terms will take effect immediately on the website. Please check back regularly for the latest information.

Thank you for choosing Tovestic LLC. Your satisfaction is our eternal pursuit! If you have any other questions or concerns, please feel free to contact us.