Welcome to Tovestic LLC (hereinafter referred to as “we” or the “Company”)! We are committed to ensuring your satisfaction with your purchase of fashion accessories and jewelry. If you need to return or exchange an item, please carefully read the following refund policy to ensure your request is processed smoothly.

1. Refund Policy
   We allow returns of both opened and unopened products. Customers must request a return within 30 days of receiving the item. Once the return request is approved, you will receive a full refund, which will be credited to your original payment method.
2. Return Conditions
   Please note the following conditions when requesting a return:
   The product must be in good condition, including all original packaging, labels, and accessories.
   Unused and damaged products are eligible for return.
   When submitting a return request, please provide the order number and the reason for the return.
3. Return Process
   To return an item, please follow these steps:
   Contact Customer Service: Within 30 days of receiving the item, please contact our customer service team using the following methods:
   Email: support@tovestic.com
   Phone: (917) 718-6552
   Obtain Return Authorization: Our customer service team will review and confirm your return request. If approved, you will receive a return authorization and return address.
   Prepare Return Package: Please place the returned product in its original packaging, with all accessories, and ensure its safety to prevent damage during transport. Please clearly mark the return authorization number (if applicable) on the outside of the package.
   Send Back the Item: Send the package to the following return address: 4850 38TH ST APT 6B, LONG IS CITY, NY 11101
   Inform Us of Shipping Information: After sending the return package, please send the tracking information or receipt to our customer service email address so we can track your return status.
4. Refund Processing Time
   Once we receive the returned goods and confirm they meet the return conditions, your refund will be processed and returned to your original payment method within 5-10 business days. Please note that the specific refund arrival time may vary depending on bank processing agreements.
5. Exchange Policy
   If you wish to exchange a product, please follow the same return process. Once we receive the old goods and confirm they are in good condition, you can place a new order for the new product. Currently, we do not support direct exchanges.
6. Modified Terms
   Tovestic LLC reserves the right to modify these refund terms at any time. Any modifications will be posted on the website and will take effect immediately. Please check regularly for the latest information.

Thank you for choosing Tovestic LLC! If you have any questions or need further assistance, please feel free to contact us; we will be happy to support you.